Bad Debt Collection Services

GLOBAL’s collection method involves initial scrubbing that skip traces to uncover current demographic information along with insurance issues or third party payers. Subsequently, a process of carefully written and timed series of collection letters and follow-up telephone calls by ACA certified and bilingual account representatives begins. The process is enhanced by our state-of-the-art technology. Our professionals will work hard to recover your money while protecting your company’s valuable image.

Technology

Global is dedicated to the concepts of efficiency and competitive advantage by remaining on the forefront of technology in the industry. Global will customize a specific collection approach to meet the needs of each individual client. This is possible because of our advanced technology that meets or exceeds even the largest collection agencies.


Reporting

Columbia Ultimate Business System (CUBS), the Collector System used by Global is a powerful and versatile software package which provides a wealth of custom reporting features. Global is able to provide its clients with ad hoc reporting on virtually any data that exists. Standard or scheduled reports can also be customized to meet our client’s specifications and formatting. In addition to the custom reports we can produce, Global’s Client Access Internet Portal provides our clients with the flexibility to design and produce their own custom reports based on a wide variety of data fields and on an as-needed basis. The following are examples of reports that can be available on a pre-determined schedule or on demand:

  • Reconciliation Report
  • History Report
  • Account Inventory
  • Close and Return
  • Account Status Report

Compliance

GLOBAL is compliant with Red Flags, PCI, FDCPA, HIPAA and FCRA legislation and rules. All policies and procedures are maintained and monitored by Global’s Compliance Office. The Compliance Office also monitors new developments in the applicable federal regulations and conducts weekly staff meetings to update and educate employees on any development.

All policies and procedures are maintained and monitored by Global’s Compliance Office. The Compliance Office also monitors new developments in the applicable federal regulations and conducts weekly staff meetings to update and educate employees on any development.

Litigation Services

GLOBAL will review all accounts placed in third party collection to determine whether litigation is appropriate. Our attorneys will closely monitor each account selected from litigation from pre-judgment and asset evaluation to judgment and wage garnishment or lien placement.