Our years of experience and data collection have given us deep knowledge of patients and their preferences. You can rely on Global to resolve patient accounts while maintaining satisfaction and patient loyalty.
Global AI harnesses the power of information to deliver outstanding healthcare experiences while maximizing results. Artificial Intelligence is a powerful tool that allows us to take large amounts of data and use it to improve decision-making, reduce errors, optimize staffing, and continuously improve the quality of our services. Your results are enhanced, your reputation among your patients is sterling, and you will receive actionable data to assist in strategic planning.
Clear, effective communication is the hallmark of a successful contact center. Our ability to provide outstanding customer service is anchored in active, intelligent, data-driven management.
We keep our finger on the pulse of the industry for workforce optimization, real-time reporting, live KPI monitoring, call volume forecasting, and speech analytics. Your results are enhanced, your reputation among your patients is sterling, and you get actionable data to assist in strategic planning.
We believe targeted, customized patient communication yields better results. Our targeted outreach, based on data, customizes patient communication. Data and customization allow us to communicate about more than just outstanding balances, leading to faster account resolution.
Global’s patient financial portal integrates with any hospital patient accounting system. We offer online bill payment options and online management for patients. Enrollment in Global’s portal offers your patients the ability to save Virtual Wallets, set payment plans, view payment history and statements, and to enroll in e-statements.
Patients lead busy lives. They demand simple and convenient methods of communication. We believe in building communication around those expectations and needs. Proactive engagement with patients helps them understand their balances and maximize recovery. We empower patients with self-service options to resolve issues, pay bills or get answers to questions. Your patients’ experience with Global is accurate, seamless, and consistent, whichever channel they use.
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